Moving Help

If you don't want your movers to show up at all, than An Elite Mover's Company is for you.  I paid 162.90 in March for services required in May.  Due to misscommunication, they thought I was moving in March.  I called 24 hours before the moving date to confirm the date and time that I was moving.  These people are very unproffesional and never answer the phone.  When they called back hours later, I spoke with Orlando and he seemed surprised and asked me the same questions I was asked back in March.  Orlando called me on my moving day and said two guys would be there at 8:30 am.  At 8:45 am, I called the company to verify what was going on.  No one had showed up.  Orlando assured me that his guys will be there soon and he was unsure  why they were late.  Orlando also informed me that he would call me back and give me an update once he knew what was going on.  At 9:35 am, I called Orlando because the movers still hadn't shown up and I hadn't gotten a phone call.  At 9:00 am, he found out his guys wouldn't be able to make it and he didn't call me.  He was very rude on the phone.  He hung up on me before I could even ask for a refund.  When I tried to get a refund, I spoke with Tyler and he was rude as well.  As soon as I said my name he hung up on me.  This happened twice.  My husband and I had to move ourselves.  It would've been nice if they showed up or helped me get someone else to help us move.  Orlando was very rude and didn't care at all.  To add to the above my wife called them the day before we moved as well to confirm with them. never any mention that they simply didn't have enough people and too many jobs scheduled. would have been nice to know that the day before we moved. when I spoke to them at 9:35 after they said they would show up at 8:30. The companies answer was one guy didn't show up to work and the other was two hours away in Hampton helping someone else move. thanks "Elite" movers Elite mover's hire them if you would like to move everything by yourself.

Service cost: $163

I rented a uhaul truck and hired moving help that is on uhaul website. They never showed up nothing when I called customer service they didn't care. This really was a horrible situation as I need to be out of the apartment that day. I will never ever use this company again I had to hire two men and a truck. They are very professional and getting them out tomorrow to move my things. Uhaul was nice after I dropped my truck back to them a few hours after picking it up they refunded me my money. Whatever you do my suggestion is to never click on help with movers just get the truck and go with a reputable company like hire a helper. There is reviews on movinghelp.com but they are all 5 stars they are not licensed and bonded I repeat don't do it. ' Very stressful situation what a flippin joke.

Service cost: $100

DO NOT USE MOVINGHELP.COM. I hired them via U-Haul for a 3 hour load job. The crew showed up on time and were courteous. They only worked 2 hours of the 3 paid. When I asked for reimbursement they told me to call movinghelp.com which I did, I they told me that one I gave them the payment code there's nothing they can do. I insisted that it's their responsibility to reimburse for the difference and with a very rude tone the customer service lady said "it's not their problem, their employees, and that I shouldn't have given them the payment code." I know 60 bucks is not a lot, but it's the principle of good customer service and fair business practices. This company is shady. You're better off hiring people from the streets.

Move size: 2 Bedroom Home Service cost: $180

Unfortunately we were dissatisfied with Moving Help from the beginning. They were difficult to contact after they were set up through U-Haul. I left 2 different messages on a generic voice recording, and did not receive a call back. On the day of the move, they did call to give a heads up that they would be coming by after they had lunch. One gentleman stayed in the truck, and the other did the 3 flights of stairs to our apartment. Sometimes he would go back down the stairs with only a pillow or nothing at all. While they gave us a heads up about a 15 minute grace period before starting to charge the next hour, in the end they attempted to charge us for the grace period. They also struggled to pack the truck correctly. They told us U-Haul gave us a 17' when we ordered a 20'. We later learned that we actually had a 20', and they just did a bad job packing it. Overall, very dissatisfied with their service. We would NOT recommend them to friends or family.

Move size: 2 Bedroom Home Service cost: $180

I booked SML first because of the Penske coupon - it brought them into line with the other companies. There was an extra piano charge which was fair. After I paid the deposit, I got a call saying they had to add $110 at each location for an extra person for the piano, bringing the total to $440 each in Cincinnati and in Houston. And they still wanted the piano fee. I felt really screwed.
I checked around and found UHaul moving helpers could do it with two guys in Cincinnati for higher piano fee but less total bill. William and Michael from Premier were awesome! They surveyed the house and then loaded with mattresses and moving blankets padding furniture and carefully tied down everything.
When we unloaded at the other end, everything was perfect - no damage because of their careful packing.
They waited at the end so we could be sure everything got in the truck before they left.
They called a few days before and 30 minutes before arrival, were prompt to arrive, extremely polite and very time conscious to finish in the two hour window. FIVE STAR all the way!
We had a different company in Texas - also excellent.

Move size: 3 Bedroom Home Service cost: $240

I contracted Moving Help through Uhal to load a UBox, paid in full as required. The sub contracted mover gave me run around all day, and I was frantic as I had to be done and out of the apartment that day. I went online to call Moving Help to get another mover for the job through them. They do not offer ANY phone support period. I emailed them 1st response
was "contact your mover" I emailed again to please help me and their response was to cancel the job with out lifting a finger to resolve the problem. This was in NYC where they have many subcontract movers. I realized you can't trust the reviews of specific movers when I went zo leave a negative one, you can only review movers that have been paid and paymrent is not released till customer has approved. Review pool is only "happy customers".

Move size: Partial Move Service cost: $350

I paid moving help for 4 people for 4 hours. To unload a moving truck we had driven. Only three people showed, two of them showed 50 minutes late and worked for 2 hours. I requested a refund from them and I was given a run around by customer service with a pre practiced message every single time I called. I was never allowed to talk to a supervisor. After making multiple calls no refund was ever given. Uhaul promotes this company but they don’t back them up. I would never use this service again.

Move size: 2 Bedroom Home Service cost: $600